Eldaly Privacy Policy

Effective November 1, 2026

Psquare Company provides Eldaly, an AI voice companion. This policy explains how we handle information when you use the Eldaly app and contact its support team. For privacy questions, contact avibeniwal.5@gmail.com.

Eldaly records and processes calls only with your required consent. AI services process conversation content, and an authorised administrator can review recordings, transcripts and reports. Processing can take place outside your country, including outside India. An invited account is currently required.

Information we handle

• Account and preferences: your login identifier, name, time zone, interests and hobbies, optional city, companion name and voice, calling schedule, quiet hours and consent choices. Passwords are stored as hashes.
• Conversation information: call audio, transcripts, AI responses, summaries, feedback and content reports; reminders and callbacks; people and relationships you discuss; saved memories and life stories, including their source links. What you choose to discuss can include sensitive personal information.
• Device and service information: device/session identifiers and push tokens, platform and app information, connection and call status, usage, costs, errors and security/audit records. Network providers also receive connection information such as IP addresses.
• Support information: information you include when you email us. Please do not send your password or unnecessary sensitive conversation details.

Eldaly does not need your address book, camera or device GPS for its current voice-companion features. A city you choose to provide can be used for local information. Eldaly does not offer public user posts or a shared family dashboard.

Why we use information

We use information to authenticate your account, provide voice conversations, deliver reminders and call invitations, keep conversation continuity, generate summaries and life stories, offer private playback and personal-data controls, handle feedback and safety concerns, and operate and secure the service. Eldaly currently has no advertising or payment features.

Service providers and administrator access

We use OpenAI for AI processing; LiveKit for voice/media transport and recording infrastructure; AWS for application hosting, databases, private recordings, deletion records and backups; and Apple Push Notification service or Google Firebase Cloud Messaging for call invitations and device tokens. These providers receive the information needed for their role. Provider systems, support operations and retention may be outside your country.

An authorised Eldaly administrator can review account information, recordings, transcripts, reports, feedback, usage and operational failures to operate and support the service. Access is restricted; recordings are not published as public links. We may also disclose information where required by law or needed to address misuse or security incidents.

Your choices

You can choose what to share, leave the city field empty, manage companion and calling preferences, stop a call, review saved information, correct memories and stories, use selective-forget controls and request account deletion. You can withdraw recording or processing consent by telling the companion during a call or contacting your administrator/support. Calls require both consents; withdrawal does not itself delete information already retained. Device settings control notification and microphone permissions.

To report offensive, unsafe or inaccurate AI content, open the relevant conversation in History and use its feedback note. Describe what happened without adding unrelated sensitive details. You can also contact support.

Retention and deletion

We retain conversation audio and related account content for the account's lifetime unless you request applicable deletion. Selective forget applies to the chosen source information and its related derivatives; account deletion blocks account access and initiates cleanup of associated account content. Deletion uses two confirmations and a recent password check in the app.

Access blocking and physical deletion are different stages. Cleanup can take time, and backups and providers have separate retention. Our configured backup/export ageing window is approximately seven days; completion of all historical copies and provider expiry has not yet been independently verified. We do not promise immediate total erasure or verified cryptographic erasure. Non-content deletion fences and receipts are retained to prevent deleted information from being reactivated by a restore. Security, legal and operational records may be retained where necessary.

For deletion options, including when you cannot sign in, see Account and data deletion. Contact support for the status and scope of a request.

Security and AI limitations

Eldaly uses authenticated access, HTTPS connections and private recording access controls. No service can promise absolute security. AI can make mistakes, including in recalled details and generated reports. Eldaly is not a medical device and is not intended to diagnose, treat, cure or prevent any medical condition. Consult a qualified healthcare professional for medical advice. Eldaly is not an emergency service and does not automatically contact relatives or emergency services.

Adults and policy updates

Eldaly is intended for adults and is not directed to children. If you believe a child's information has been supplied, contact us. We will update this page when our data practices change and show the revised effective date. Contact avibeniwal.5@gmail.com with questions or requests.